Strategic FM
Strategic planning is an organisations process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. Strategic planning is the formal consideration of an organisation's future course. All strategic planning deals with at least one of three key questions:
1) "What do we do?“ 2) "For whom do we do it?“ 3) "How do we excel?"
Whether Facilities Management is core or non-core to your business Optimum FM will ensure your and/or your customers property, facilities and assets are aligned to the business in the most efficient and economical way that will maximise Value for Money and customer satisfaction. To do this we will address the three questions above against your business strategy within your market sector.
When we know the answers to these questions against your business strategy and operational goals, we will ask ourselves the same questions and how we can Integrate and Align these within your organisations culture and objectives. This will be a collaborative beginning so that we can learn and adapt very quickly combining our experience and knowledge with yours to form a very strong partnership.
Armed with this knowledge we can then create a solution in the form of a performance and cost model that will ensure best practice utilising internal and external resources as appropriate to add momentum to your Business Drivers. When this model has been finalised and agreed we can move onto Mobilisation FM.
The model will contain People, Processes and Systems with fully transparent Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s) that will meet or economically exceed your business objectives. For public sector clients these will also meet Key Lines of Enquiry (KLOE’s) , Best Value Performance Indicators (BVPI’s) and Right to Repair (RTR) targets in order to achieve the best Corporate Area Assessment (CAA) Rating.
Testimonials
We would like to express our sincere thanks to the change management team and in particular Bill Oatham for the hard work and sound advice he has given over the past few months. We are extremely optimistic that the hard work that Bill and the other members of the change management team have done will be successful.
Mrs. D. Cowdery (FCCA)
Merck Sharp & Dome"I worked alongside Bill Oatham in a social housing setting and found him to be very proactive, resourceful and reliable. During the project Bill developed a number of strategies to assist the client organisation to obtain best value and save substantial sums. I would welcome the opportunity to work with Bill again in the future and would have no hesitation recommending his services."
Robin Gatenby,
Director/Principal Health and Safety Consultant
Gatenby Safety Systems (UK) LtdA big thank you for all the work on mobilisation and transition you have done. Not easy picking up from the previous person where they left off, but you have coped well with it all. Our Client also mentioned your detailed knowledge on transition activity. Thank you.
Mike Grayson
Operations Director CBRE
My sincere thanks to Bill Oatham for the successful mobilisation and implementation of the contract for the Office of the Deputy Prime Minister (ODPM). Bill has been instrumental and invaluable during this process which has made the start of this partnership an immediate success.
Adrian Lemarie
Director
MITIE
Thank you for the improved services and personnel changes. I am impressed with the way you have got to grips with the numerous problems so quickly and look forward to being the beneficiary of these improved services. As you know most of these relate to business critical plant and systems and it is imperative that the right SLA’s in place.
Ted Taylor
Director of Technology
ITN
I am writing to express appreciation of the excellent co-operation between your Department and the City of London Police during the refurbishment of the Mansion House. As you know, the liaison man between the departments was your Mr. Oatham.
Hugh Moore Q.P.M.
Commander
City of London Police
"Bill Oatham was responsible for the mobilisation and operation of a complex Total Facilities Management contract at the Office of the Deputy Prime Minister and the Central London Government Office in London. This change involved a handover from two contractors and the provision of a range of building support services including catering and hospitality to three buildings and over 4,000 staff. Throughout this change Bill was unflappable, strategic, organised and on the button when it came to ensuring that everything hit the target. It was a pleasure working with Bill he is a top communicator, humorous, informed and gets things done."
Robin Hay
Managing Director
MITIE Catering Services LimitedI am writing to say a big thank you for your help and assistance in the lead up to and during the CPA Corporate Assessment. The inspectors praised our preparations for the inspection, a fact that has helped them immensely in doing their job.
Angie Ridgwell
Chief Executive
Thurrock Council
Willmott Dixon Partnership would like to formally recognise the efforts that Bill Oatham has made on behalf of Hammersmith & Fulham Homes in bringing this agreement to fruition. His professional manner in the conducting of these negotiations has enabled both parties to move forward in a productive and mutually beneficial manner.
John Muir
Southern Operations Director
Willmott Dixon Partnerships
