Transformation FM
Transformation is a human-centred, interdisciplinary process that seeks to create desirable and sustainable changes in behaviour and form – of individuals, systems and organisations – often for socially progressive ends. There were a number of definitions for transformation but we liked this one because it was as simple or complex as you want it to be.
So why transform what you already have. Because, “to keep doing what you have always done will get you what you have always got”. The decision has been made to transform what you have already got because it does not meet your present or future requirements and is not delivering what the business needs or fit-in with the business strategy (See Strategic FM) and its objectives.
Well, now we have got that sorted lets go onto how we transform. Optimum FM would use a tailored gateway transformation programme scaled to suit your organisation. We would review the People, Process and Systems against a Transformation Gateway. Using a tailored gateway aligned and scaled to your business we would review the components of the existing delivery model and ultimately produce an options appraisal with risks, benefits and a recommendation.
Appropriate and frequent communication and feedback from all stakeholders is absolutely critical in order to obtain buy-in from everyone and to maintain Morale during a time of uncertainty.
Presentations and workshops will be used to facilitate the transformation process plus regular updates and useful reading material will be circulated to keep everyone informed. Books such as Who Moved My Cheese, The Mind Gym and From Good to Great plus others can also help to support the transformation process.
When transforming you need to bring peoples hearts and minds with you, as it will all be for nothing if you are striding up the hill at great pace just reaching the top, only to turn around and find you have left all the people at the bottom because you have failed to bring them with you.
Testimonials
"Bill Oatham was responsible for the mobilisation and operation of a complex Total Facilities Management contract at the Office of the Deputy Prime Minister and the Central London Government Office in London. This change involved a handover from two contractors and the provision of a range of building support services including catering and hospitality to three buildings and over 4,000 staff. Throughout this change Bill was unflappable, strategic, organised and on the button when it came to ensuring that everything hit the target. It was a pleasure working with Bill he is a top communicator, humorous, informed and gets things done."
Robin Hay
Managing Director
MITIE Catering Services LimitedWillmott Dixon Partnership would like to formally recognise the efforts that Bill Oatham has made on behalf of Hammersmith & Fulham Homes in bringing this agreement to fruition. His professional manner in the conducting of these negotiations has enabled both parties to move forward in a productive and mutually beneficial manner.
John Muir
Southern Operations Director
Willmott Dixon Partnerships
Thank you for the improved services and personnel changes. I am impressed with the way you have got to grips with the numerous problems so quickly and look forward to being the beneficiary of these improved services. As you know most of these relate to business critical plant and systems and it is imperative that the right SLA’s in place.
Ted Taylor
Director of Technology
ITN
We would like to express our sincere thanks to the change management team and in particular Bill Oatham for the hard work and sound advice he has given over the past few months. We are extremely optimistic that the hard work that Bill and the other members of the change management team have done will be successful.
Mrs. D. Cowdery (FCCA)
Merck Sharp & DomeI am writing to express appreciation of the excellent co-operation between your Department and the City of London Police during the refurbishment of the Mansion House. As you know, the liaison man between the departments was your Mr. Oatham.
Hugh Moore Q.P.M.
Commander
City of London Police
"I worked alongside Bill Oatham in a social housing setting and found him to be very proactive, resourceful and reliable. During the project Bill developed a number of strategies to assist the client organisation to obtain best value and save substantial sums. I would welcome the opportunity to work with Bill again in the future and would have no hesitation recommending his services."
Robin Gatenby,
Director/Principal Health and Safety Consultant
Gatenby Safety Systems (UK) LtdI am writing to say a big thank you for your help and assistance in the lead up to and during the CPA Corporate Assessment. The inspectors praised our preparations for the inspection, a fact that has helped them immensely in doing their job.
Angie Ridgwell
Chief Executive
Thurrock Council
A big thank you for all the work on mobilisation and transition you have done. Not easy picking up from the previous person where they left off, but you have coped well with it all. Our Client also mentioned your detailed knowledge on transition activity. Thank you.
Mike Grayson
Operations Director CBRE
My sincere thanks to Bill Oatham for the successful mobilisation and implementation of the contract for the Office of the Deputy Prime Minister (ODPM). Bill has been instrumental and invaluable during this process which has made the start of this partnership an immediate success.
Adrian Lemarie
Director
MITIE
