Managing FM
Management in all business and human organisation activity is the act of getting people together to accomplish desired goals and objectives. Management comprises planning, organising, staffing, leading or directing, and controlling an organisation (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources.
Wow, so that’s what management is! With so many things to do, a core business to focus on and the customers wanting it all yesterday and at minimal cost, it pays to have support at hand just when you need it. Optimum FM can manage your property, facilities and assets completely, or support specific areas, or keep a watching-brief to support you and give a fresh alternative view whenever you want.
We can monitor, manage, mediate and improve relationships between the client and service provider / contractor when those relationships become strained or when an impartial view is required to get the relationship back on course. Performance Management, Customer Relationship Management (CRM), Employee Relations, Employee Satisfaction are all key components in delivering successful results. Optimum FM can do all of this for you.
Through a specifically designed Balanced Business Scorecard we will effectively measure and mange the key components that need to perform at a level that differentiates; putting you and your business ahead of your competitors while achieving your business objectives.
So now that you have it in writing what we can really do, please call or email and let us prove that we can optimise your Property, Facilities & Assets while improving Customer & Employee satisfaction. Allowing you and your business to reap the rewards and achieve success!
Testimonials
Thank you for the improved services and personnel changes. I am impressed with the way you have got to grips with the numerous problems so quickly and look forward to being the beneficiary of these improved services. As you know most of these relate to business critical plant and systems and it is imperative that the right SLA’s in place.
Ted Taylor
Director of Technology
ITN
Willmott Dixon Partnership would like to formally recognise the efforts that Bill Oatham has made on behalf of Hammersmith & Fulham Homes in bringing this agreement to fruition. His professional manner in the conducting of these negotiations has enabled both parties to move forward in a productive and mutually beneficial manner.
John Muir
Southern Operations Director
Willmott Dixon Partnerships
I am writing to say a big thank you for your help and assistance in the lead up to and during the CPA Corporate Assessment. The inspectors praised our preparations for the inspection, a fact that has helped them immensely in doing their job.
Angie Ridgwell
Chief Executive
Thurrock Council
We would like to express our sincere thanks to the change management team and in particular Bill Oatham for the hard work and sound advice he has given over the past few months. We are extremely optimistic that the hard work that Bill and the other members of the change management team have done will be successful.
Mrs. D. Cowdery (FCCA)
Merck Sharp & DomeMy sincere thanks to Bill Oatham for the successful mobilisation and implementation of the contract for the Office of the Deputy Prime Minister (ODPM). Bill has been instrumental and invaluable during this process which has made the start of this partnership an immediate success.
Adrian Lemarie
Director
MITIE
"Bill Oatham was responsible for the mobilisation and operation of a complex Total Facilities Management contract at the Office of the Deputy Prime Minister and the Central London Government Office in London. This change involved a handover from two contractors and the provision of a range of building support services including catering and hospitality to three buildings and over 4,000 staff. Throughout this change Bill was unflappable, strategic, organised and on the button when it came to ensuring that everything hit the target. It was a pleasure working with Bill he is a top communicator, humorous, informed and gets things done."
Robin Hay
Managing Director
MITIE Catering Services Limited"I worked alongside Bill Oatham in a social housing setting and found him to be very proactive, resourceful and reliable. During the project Bill developed a number of strategies to assist the client organisation to obtain best value and save substantial sums. I would welcome the opportunity to work with Bill again in the future and would have no hesitation recommending his services."
Robin Gatenby,
Director/Principal Health and Safety Consultant
Gatenby Safety Systems (UK) LtdA big thank you for all the work on mobilisation and transition you have done. Not easy picking up from the previous person where they left off, but you have coped well with it all. Our Client also mentioned your detailed knowledge on transition activity. Thank you.
Mike Grayson
Operations Director CBRE
I am writing to express appreciation of the excellent co-operation between your Department and the City of London Police during the refurbishment of the Mansion House. As you know, the liaison man between the departments was your Mr. Oatham.
Hugh Moore Q.P.M.
Commander
City of London Police
